Privacy Policy

1. Introduction

Never A Phase Network LLC (“Never A Phase Network,” “NAPN,” “Company,” “we,” “us,” or “our”) is an Ohio limited liability company that operates a content and media platform focused on music culture, community, and e-commerce through our website located at neveraphasenetwork.com (the “Site”) and all related services, features, and functionality (the “Services”).

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our Site, create an account, make a purchase, submit content, or otherwise interact with us. This Privacy Policy also explains your rights and choices regarding your personal information.

By accessing or using our Site or Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our Site or Services.

Contact Information: For any questions about this Privacy Policy, please contact us at neveraphasenetwork@gmail.com.

2. Information We Collect

2.1 Information You Provide to Us

Account Registration. When you create an account, we collect your name, email address, and any username or display name you choose.

Purchases. When you make a purchase through our Shop, we collect your name, email address, shipping address, and billing address. Payment card details are collected and processed directly by our third-party payment processor and are not stored by Never A Phase Network.

User Content. Any comments, reviews, messages, images, or other content you submit through the Services.

Newsletter Subscriptions. Your email address when you subscribe to our newsletter or other mailing lists.

Communications. When you contact us via email or through the Site, we collect the content of your messages along with your email address and any other information you choose to provide.

2.2 Information Collected Automatically

Analytics Data. We use Umami, a privacy-focused analytics provider, to collect anonymized usage data about how visitors interact with our Site. Umami does not use cookies, does not collect personal information, and does not track visitors across websites. The analytics data we collect includes page views, referral sources, browser type, device type, and general geographic location (country level). This data is aggregated and cannot be used to identify individual visitors.

Server Logs. Our hosting infrastructure may automatically collect certain technical information when you visit our Site, including your IP address, browser type, operating system, referring URLs, and access times. This information is used solely for maintaining the security and performance of our Services.

2.3 Information We Do Not Collect

Never A Phase Network does not collect sensitive personal information such as Social Security numbers, financial account information (payment processing is handled entirely by third-party processors), biometric data, precise geolocation data, racial or ethnic origin, religious beliefs, health information, or sexual orientation. We do not use cookies for tracking or advertising purposes. We do not use tracking pixels or web beacons. We do not sell, share, or rent your personal information to third parties for their own marketing purposes, including to our sponsors or advertising partners.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

Providing the Services. To operate the Site, manage your account, process purchases and shipments, display and moderate User Content, deliver newsletters, and provide customer support.

Communications. To send you account-related notifications, order confirmations, shipping updates, and respond to your inquiries. If you opt in, we may also send newsletters and promotional content, from which you may unsubscribe at any time.

Improving the Services. To understand how our Site and Services are used through aggregated analytics, diagnose technical issues, and improve functionality and user experience.

Content Personalization. To recommend content, features, or products that may be of interest to you based on your activity on the Site.

Legal Compliance and Protection. To comply with applicable laws and regulations; to enforce our Terms of Service; to protect the rights, property, and safety of Never A Phase Network, our Users, and others; and to prevent fraud and other misuse.

Business Operations. To facilitate business transfers, mergers, or acquisitions, in which case personal information may be among the assets transferred.

4. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We do not share personal information with our sponsors or advertising partners. Sponsored content relationships involve brand deals and editorial partnerships; they do not involve the exchange of User data. We may share your personal information only in the following limited circumstances:

Service Providers. We share personal information with third-party service providers who perform services on our behalf, including:

• Payment Processors - for processing purchases through the Shop.
• Hosting Providers - for website hosting, content delivery, and infrastructure services.
• Umami - for privacy-focused website analytics (no personal information is shared).
• Email Service Providers - for delivering newsletters and transactional emails.

Our service providers are contractually obligated to use your personal information only for the purposes of providing services to us and in accordance with this Privacy Policy.

Legal Requirements. We may disclose your personal information if required by law, regulation, legal process, or governmental request.

Business Transfers. In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred as part of such transaction.

With Your Consent. We may share your personal information with third parties when you have given us your explicit consent.

Publicly Visible Content. User Content that you post publicly on the Site may be visible to other Users and the general public.

5. Sponsored Content and Your Privacy

Never A Phase Network publishes sponsored content in partnership with brands, artists, labels, and other sponsors. We do not share any User personal information, account data, analytics data, or email subscriber lists with sponsors or advertising partners. Sponsors do not have access to information about who views, clicks on, or interacts with sponsored content. We may share aggregated, non-identifiable statistics with sponsors, but this information cannot be used to identify any individual User.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. If you delete your account, we will make commercially reasonable efforts to delete or anonymize your personal information within thirty (30) days, except where we are required to retain information to comply with legal obligations, resolve disputes, or enforce our agreements.

Purchase records may be retained for a longer period as necessary for tax, accounting, and legal compliance purposes. Anonymized and aggregated analytics data may be retained indefinitely.

7. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information, including encryption of data in transit (TLS/SSL), secure authentication protocols, and access controls. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your personal information.

8. Your Rights and Choices

8.1 All Users

Access. You may request access to the personal information we hold about you.

Correction. You may request that we correct inaccurate personal information.

Deletion. You may request that we delete your personal information, subject to certain exceptions.

Opt-Out of Communications. You may opt out of promotional communications by following the unsubscribe instructions in any such communication or by contacting us at neveraphasenetwork@gmail.com.

Account Deletion. You may request deletion of your account by contacting us at neveraphasenetwork@gmail.com.

To exercise any of these rights, please contact us at neveraphasenetwork@gmail.com. We will respond to your request within thirty (30) days.

8.2 California Residents - Your CCPA Rights

If you are a California resident, the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), provides you with additional rights. Categories of personal information collected in the preceding twelve (12) months include: Identifiers, Internet or other electronic network activity information, and Commercial information.

Never A Phase Network does not sell your personal information. Never A Phase Network does not share your personal information for cross-context behavioral advertising purposes. As a California resident, you have the right to: (a) request disclosure of personal information collected; (b) request deletion; (c) request correction; (d) not be discriminated against for exercising your CCPA rights. To exercise these rights, contact us at neveraphasenetwork@gmail.com.

8.3 Ohio Residents

Ohio residents may have rights under applicable Ohio law regarding the security of their personal information. In the event of a data breach, we will notify affected individuals in accordance with Ohio's data breach notification requirements (Ohio Rev. Code 1349.19).

8.4 Other U.S. State Privacy Laws

Residents of states with applicable data privacy laws may have rights to access, correct, delete, and port their personal information. As Never A Phase Network does not sell personal information or engage in targeted advertising, many of these provisions do not apply. To exercise any available rights, contact us at neveraphasenetwork@gmail.com.

9. Children's Privacy

The Site is accessible to visitors aged thirteen (13) and older. Account registration, purchases, and content submissions are restricted to individuals aged eighteen (18) and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Third-Party Websites and Services

Our Site may contain links to third-party websites, including music streaming platforms, social media accounts, sponsor websites, and e-commerce partners. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

11. Cookies and Tracking Technologies

Never A Phase Network does not use cookies for advertising, tracking, or behavioral profiling purposes. We do not use tracking pixels or web beacons. Our analytics provider, Umami, does not use cookies.

Our Site may use strictly necessary cookies for essential functionality, such as maintaining login sessions and security tokens. We honor Do Not Track (DNT) signals and Global Privacy Control (GPC) signals.

12. International Data Transfers

Never A Phase Network is based in the United States, and your personal information is processed and stored in the United States. If you are accessing our Services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using the Services, you consent to the transfer of your information to the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Effective Date” at the top of this page and may provide additional notice via email or through the Site. Your continued use of the Site or Services after any changes constitutes your acceptance of such changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Never A Phase Network LLC
Email: neveraphasenetwork@gmail.com
Mailing Address: 964 High House Road, PMB #4605, Cary, NC 27513
Website: neveraphasenetwork.com